Effective Date: 1 Jan 2020
WebFootprint CC (“WebFootprint”, “we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.webfootprint.co.za], use our services, or interact with us in any way.
This policy is aligned with the Protection of Personal Information Act (POPIA) in South Africa.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: name, email address, phone number, company name
- Technical Data: IP address, browser type, operating system, device type
- Usage Data: pages visited, time spent on site, referring URLs, clicks
- Service Information: project details, communications, billing data
We only collect information that is necessary for us to deliver our services effectively.
2. How We Collect It
Information is collected through:
- Website forms (e.g., contact forms, quote requests)
- Email communications
- Analytics tools (e.g., Google Analytics, Facebook Pixel)
- Cookies and similar tracking technologies
3. Why We Collect It
We collect and use your personal information to:
- Provide and manage our services
- Respond to inquiries and provide support
- Improve our website and services
- Send service updates, project communications, and marketing material (if consent is given)
- Comply with legal obligations and resolve disputes
4. Sharing Your Information
We do not sell your personal information. We may share data with trusted third parties only when necessary to provide our services, such as:
- Payment gateways (e.g., PayFast, PayGate)
- Hosting providers
- CRM and analytics platforms
- Legal or regulatory authorities if required by law
All third-party service providers are required to maintain the confidentiality and security of your data.
5. Your Rights Under POPIA
As a South African user, you have the right to:
- Access personal information we hold about you
- Correct or update your data
- Object to processing for direct marketing
- Request deletion of your data (where legally applicable)
- Lodge a complaint with the Information Regulator
To exercise these rights, contact us at [mark@webfootprint.co.za].
6. Data Security
We use industry-standard security measures to protect your data from loss, misuse, or unauthorised access. This includes:
- Encrypted connections (SSL)
- Firewalls and secure hosting
- Access controls and authentication
However, no system is completely secure, and we cannot guarantee absolute protection.
7. Retention of Data
We retain personal data only as long as necessary for the purpose it was collected, or to comply with legal, tax, and accounting requirements.
8. Cookies
Our website uses cookies to enhance your browsing experience and gather usage analytics. You may adjust your browser settings to disable cookies, though this may affect website functionality.
9. Third-Party Links
Our site may contain links to other websites. We are not responsible for their privacy practices or content. Please review their policies before submitting any personal data.
10. Updates to This Policy
We may revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services implies acceptance of the revised policy.
11. Contact Us
For questions, requests, or concerns about your privacy or this policy:
📧 Email: mark@webfootprint.co.za
📞 Phone: 084 590 2401
🌍 Website: www.webfootprint.co.za