AI Chatbots & Custom LLM Solutions

AI Chatbots That Actually Do Useful Work

For Customers, Teams, and Internal Systems

AI chatbots are no longer just about answering generic questions. When built properly, they can transform how your business operates.

Discuss your chatbot project See what's possible

When built properly, chatbots can:

Answer customer questions accurately
Handle support and intake automatically
Perform calculations and logic
Connect to your existing systems
Create tickets, quotes, or actions
Support your team internally

Beyond "Just a Chatbot"

Off-the-shelf chatbots are limited

They answer surface-level questions and break the moment things get specific.

We build custom LLM-driven chatbots that:

Understand your products, services, and processes

Use your data and documentation

Follow your rules and logic

Connect to APIs and external tools

Take actions, not just talk

What We Build With AI Chatbots

Solutions for every use case

Customer-Facing Chatbots

Perfect for websites, apps, and online services.

Examples:

Answering FAQs about pricing, services, or availability
Guiding customers through offerings
Helping users choose the right product or service
Pre-qualifying leads before human follow-up
Generating quotes or estimates based on inputs

Real-world example:

A roofing company chatbot that asks a few questions, performs calculations, and provides an estimated quote before a salesperson ever gets involved.

Support & Helpdesk Bots

Reduce pressure on your support team.

Answer common support questions
Act as a searchable knowledge base or wiki
Collect structured information from users
Create tickets automatically
Route issues to the right team

This improves response times and reduces repetitive work.

Internal AI Assistants

Chatbots don't need to face customers.

We build internal AI tools that:

Help staff find information quickly
Answer questions about internal processes
Assist with onboarding and training
Summarise documentation
Act as a smart internal helpdesk

This is especially powerful for operations-heavy teams.

LLMs Connected to Your Systems

This is where things get powerful

We can connect your chatbot to:

CRMs and sales systems
Accounting or pricing tools
Scheduling and calendars
Internal databases
Custom APIs and services

This allows the chatbot to:

Fetch real data
Perform calculations
Create records
Trigger workflows

Built Around Your Business Logic

We don't drop a chatbot onto your site and hope for the best.

We work with you to define:

What the chatbot should and shouldn't answer
What data it can access
What actions it's allowed to take
How it escalates to humans
How accuracy and safety are handled

Control and reliability matter.

How These Chatbots Are Used in Practice

Real applications that deliver value

Website chatbots that reduce inbound calls

AI-driven FAQs that stay up to date

Quote and estimate assistants

Intake bots for service requests

Support bots that create tickets automatically

Internal knowledge assistants for staff

How We Build AI Chatbots

A structured approach to reliable AI

Use Case & Scope Definition

We identify who the chatbot is for, what problems it should solve, what data it needs, and what actions it should be able to take.

Clear scope keeps chatbots reliable.

LLM Configuration & Training

We configure custom prompts and logic, business-specific knowledge, rules, tone, and boundaries, plus structured outputs where needed.

This ensures consistent, accurate behaviour.

Tool & API Integration

If needed, we connect the chatbot to external APIs, internal systems, databases, and services.

So it can do more than just respond.

Deployment & Refinement

We deploy the chatbot on your website, inside internal tools, or as a standalone interface—then refine it based on real use.

AI improves through iteration.

Ownership, Control & Transparency

You control the chatbot's behaviour
You control what data it uses
You decide how it integrates
The system can evolve over time

AI should be an asset, not a black box.

Who This Is For

Is an AI chatbot right for you?

AI chatbots are ideal for:

Businesses with repeated questions
Teams overwhelmed by support requests
Companies with complex offerings to explain
Organisations wanting smarter internal tools

They're not ideal for:

One-size-fits-all bots
Zero oversight expectations
Replacing humans entirely

Build an AI Assistant That Actually Helps

If you've thought:

"We answer the same questions over and over"

"This should be automated"

"AI could really help here if it was done properly"

That's usually the right moment to explore a custom chatbot.

We're happy to talk through your use case and show you what's possible.