Question 1

What is WebFootprint?

Accepted Answer

WebFootprint is a lean, Johannesburg-based digital agency that designs and builds websites, runs online marketing, and automates business workflows. We position ourselves as your strategic digital partner rather than just developers.

Question 2

Where are you based?

Accepted Answer

We are based in Randburg, Johannesburg, at 121 Bellairs Dr, Avon Aire Village, Noordhang. We work with clients across South Africa and remotely.

Question 3

Do you only work with businesses in Johannesburg?

Accepted Answer

No. While we are based in Randburg, Johannesburg, we work with businesses across South Africa and handle projects remotely via WhatsApp, phone, and email.

Question 4

What does "Build. Grow. Automate." mean?

Accepted Answer

It is how we organise our work. Build covers your digital foundation (websites, apps, e-commerce). Grow covers marketing and reach (SEO, GEO, ads, video). Automate covers systems, integrations, and AI. There is also a Specialise track for industry-specific work.

Question 5

What services do you offer?

Accepted Answer

Website design, app development, e-commerce, Shopify and WordPress, online marketing, SEO, GEO, paid ads, explainer videos, WhatsApp automation, AI development, AI chatbots, systems integration, CRM, data-to-API, 3D vehicle configurators, and digital consulting.

Question 6

Who do you typically work with?

Accepted Answer

We work with South African entrepreneurs, founders, and growing businesses, from one-person start-ups to established brands. Our aim is to give every SA business access to enterprise-level digital tools.

Question 7

What makes WebFootprint different from other agencies?

Accepted Answer

Most agencies do one thing; we support your entire digital journey so everything works together. We offer personalised attention, rapid execution, transparent pricing, and direct access to the people doing the work.

Question 8

Are you a large agency?

Accepted Answer

No, we are a small, agile team of about ten people. That lets us respond quickly, communicate directly, and give clients personal attention rather than passing them between departments.

Question 9

Who will I be dealing with on my project?

Accepted Answer

You get direct access to our lead developers and the team members actually doing your work, rather than only account managers. We pride ourselves on open, real-time communication.

Question 10

What are your business hours?

Accepted Answer

Our office hours are Monday to Friday, 9am to 5pm. We are closed on weekends, though we stay reachable for clients by email for quick queries.

Question 11

How can I contact you?

Accepted Answer

You can reach us by phone at 084 590 2401 (Mon-Fri, 9am-5pm), by email at info@webfootprint.co.za, or through the enquiry form on our site.

Question 12

Have you worked with well-known brands?

Accepted Answer

Yes. We have worked with South African and international brands including Toyota, Front Runner, Discovery, Cell C, DStv, Mahindra, and MiWay.

Question 13

How many projects have you completed?

Accepted Answer

We have delivered 100+ projects, ranging from websites and e-commerce stores to apps, CRMs, 3D configurators, and marketing campaigns.

Question 14

What is your vision?

Accepted Answer

To empower every South African entrepreneur with enterprise-level digital tools, so even a one-person start-up can compete globally with affordable automation, 3D visualisation, and data-driven marketing.

Question 15

Can a small business afford to work with you?

Accepted Answer

Yes. Our mission is to make enterprise-level tools affordable and accessible. We scope work to your budget and start projects from under R25,000, depending on the requirements.

Question 16

Are you a South African company and do you bill in Rand?

Accepted Answer

Yes. We are a South African company based in Gauteng, and our quotes and invoices are in South African Rand (ZAR) unless otherwise stated.

Question 17

How do I get started with WebFootprint?

Accepted Answer

The easiest way is to tell us about your project through our quick form, which takes about two minutes. You can also message us on WhatsApp or call us, and we will set up a chat.

Question 18

What happens after I submit an enquiry?

Accepted Answer

We review what you sent us and get in touch to learn more about your goals. From there we scope the work and put together a clear quote and timeline before any work begins.

Question 19

How quickly will you respond to my enquiry?

Accepted Answer

We aim to be in touch within 24 hours of receiving your enquiry.

Question 20

Do I need a detailed brief or specification to start?

Accepted Answer

No. You do not need a 50-page spec. We start with a conversation about the problem you are solving and help define the simplest first version from there.

Question 21

Is the first consultation free or is there any obligation?

Accepted Answer

Our initial chats are low-commitment with no pressure, no pitch deck, and no obligation. We focus on understanding your situation before recommending anything.

Question 22

What information should I prepare before reaching out?

Accepted Answer

It helps to know your goal, the type of project, the main problem you want solved, a rough budget range, and your ideal timeline, but none of this is required to start a conversation.

Question 23

How do you scope a project?

Accepted Answer

We start with a discovery chat to understand your goals, then define the scope, deliverables, and timeline. For builds we recommend starting with the simplest viable version and growing from there.

Question 24

What is your typical project process?

Accepted Answer

Most projects follow the same shape: a discovery or review chat, then design or strategy, then build and test, then launch and optimise, with optional ongoing support afterwards.

Question 25

How involved will I need to be during a project?

Accepted Answer

We keep you involved with regular feedback points, but we handle the technical side so you do not have to. The level of involvement is flexible and agreed up front.

Question 26

How do you communicate during a project?

Accepted Answer

We use timely, transparent communication via WhatsApp, phone, and email, and give you direct access to the people doing the work so there are no layers of account managers in between.

Question 27

Can I talk directly to the developers?

Accepted Answer

Yes. We give clients direct access to our lead developers and the team building the project, which keeps decisions fast and communication clear.

Question 28

How long do projects take?

Accepted Answer

It depends on scope, but we work in lean, fast iterations. App builds that used to take months can take weeks, app finishing typically takes 1-3 weeks, and data-to-API projects usually go live in 2-4 weeks.

Question 29

Do you provide timelines upfront?

Accepted Answer

Yes. We publish clear budgets, timelines, and deliverables before starting, and we update them the moment anything changes. Transparency is one of our core values.

Question 30

What if my requirements change mid-project?

Accepted Answer

That is normal, especially with our build-and-iterate approach. We adjust the scope, timeline, and budget transparently and keep you updated rather than springing surprises.

Question 31

Do you work with international clients?

Accepted Answer

Yes. While our focus is South African businesses, we have managed projects internationally, including website management for an EU programme (TTTFP), and we work remotely.

Question 32

What is the difference between the quick chat and the project form?

Accepted Answer

The conversational quick chat is a fast, no-commitment way to tell us about your needs, while the project form is a short 6-step questionnaire covering your goal, project type, budget, and timeline. Both end with us getting in touch.

Question 33

Will I get a quote before any work begins?

Accepted Answer

Yes. We provide a clear quote and realistic timeline before starting. For app projects, most clients get a rough estimate within 24 hours of our first chat.

Question 34

How much does a website or project cost?

Accepted Answer

Cost varies widely based on complexity, so we quote each project after an initial chat. Our project budget bands run from under R25,000 up to R150,000+, and we scope work to fit your budget.

Question 35

Do you have fixed prices or price lists?

Accepted Answer

We do not publish fixed price lists because every project is different. We give you a clear, itemised quote after understanding your requirements, with transparent costs and no hidden fees.

Question 36

What budget ranges do you work with?

Accepted Answer

When you enquire we ask which band fits your project: under R25,000, R25,000-R75,000, R75,000-R150,000, R150,000+, or "not sure yet". This helps us recommend the right approach.

Question 37

How long is a quote valid?

Accepted Answer

Quotes are valid for 30 days unless we state otherwise in the proposal.

Question 38

Do you require a deposit?

Accepted Answer

A deposit may be required to begin work, depending on the project. The exact terms are set out in your individual proposal or agreement.

Question 39

What are your payment terms?

Accepted Answer

Invoices are typically payable within 7-14 days, with specifics set out in your agreement. Prices are in South African Rand (ZAR) unless stated otherwise.

Question 40

What currency do you bill in?

Accepted Answer

All quotes and invoices are in South African Rand (ZAR) unless otherwise agreed.

Question 41

Are there any hidden fees?

Accepted Answer

No. Transparent pricing is one of our core principles. We share clear costs upfront so you know what you are paying for, with no hidden fees.

Question 42

Do you offer any free audits?

Accepted Answer

Yes. We offer a free AI visibility (GEO) audit, a free data audit for our Data-to-API service, and a free WordPress website speed audit.

Question 43

How quickly can I get an estimate?

Accepted Answer

For app projects, most clients get a rough estimate within 24 hours of our first chat. Other services are quoted after a short discovery conversation.

Question 44

Are deposits refundable if I cancel?

Accepted Answer

Deposits are generally non-refundable unless otherwise agreed. If you terminate a project, you pay for the work completed up to that point.

Question 45

Who owns the work once it is paid for?

Accepted Answer

Final deliverables become yours once payment is complete. We may retain pre-existing frameworks and tools we use, and we may showcase the work in our portfolio unless you ask us not to.

Question 46

Do you offer milestone or staged payments?

Accepted Answer

Payment structures, including deposits and milestones, are agreed in your individual proposal so they suit the size and shape of the project.

Question 47

What happens to payments if a project is cancelled?

Accepted Answer

If a project is terminated, you pay for the work completed up to that point, and deposits are non-refundable unless otherwise agreed in writing.

Question 48

Do some services have ongoing or retainer costs?

Accepted Answer

Yes. Optional ongoing support, maintenance, and management (for example WordPress maintenance or app finishing support) can be arranged on a once-off or ongoing basis to suit you.

Question 49

What kind of websites do you build?

Accepted Answer

We build company websites, service sites, brochure and informational sites, and portfolio or profile sites, all designed to be professional, mobile-friendly, and purpose-built for your goals.

Question 50

Do you handle domain and hosting setup too?

Accepted Answer

Yes. We handle the whole setup for you, including domain registration, hosting, business email if needed, security, backups, and updates. You speak to us and we take care of the rest.

Question 51

What platform do you build websites on?

Accepted Answer

We primarily build on WordPress, which is flexible, secure, scalable, and easy for clients to manage themselves, giving you WordPress without the headaches.

Question 52

Why do you use WordPress?

Accepted Answer

WordPress is flexible, client-manageable, secure, and scalable. It lets you update your own content while still supporting custom features and integrations as you grow.

Question 53

Will I be able to update my own website?

Accepted Answer

Yes. WordPress is designed to be client-manageable, so you can update content yourself. If you prefer, we also offer ongoing support to make edits and improvements for you.

Question 54

Do you set up business email?

Accepted Answer

Yes. We can set up business email as part of your website setup, and we offer remote email setup help on devices like phones and computers.

Question 55

Are your websites mobile-friendly?

Accepted Answer

Yes. Every site we build is optimised for both mobile and desktop so it looks and works well on any device.

Question 56

Do you include basic SEO on new websites?

Accepted Answer

Yes. Websites include basic SEO and purpose features like contact forms, lead capture, and clear calls to action, plus Google Analytics and tracking setup.

Question 57

Do you set up analytics and tracking?

Accepted Answer

Yes. We set up Google Analytics and tracking so you can see how visitors use your site and where your leads and enquiries come from.

Question 58

What is your website design process?

Accepted Answer

Three steps: a quick chat with no technical questions or pressure, then design and build with your feedback, then setup and launch including domain, hosting, and final checks.

Question 59

Do you offer ongoing website support after launch?

Accepted Answer

Yes. Ongoing support is optional and covers updates, content edits, technical support, and improvements so your site stays current and reliable.

Question 60

I am not technical at all. Can you handle everything?

Accepted Answer

Absolutely. Our whole approach is "everything you need, one conversation". You speak to us and we take care of the technical setup, hosting, and launch.

Question 61

Who is your website design service ideal for?

Accepted Answer

It is ideal for businesses that need a proper website, want to avoid technical setup, want a professional online presence, and want a reliable partner to handle it all.

Question 62

Can you add contact forms and lead capture to my site?

Accepted Answer

Yes. We build in contact forms, lead capture, and clear calls to action so your website actively helps generate enquiries, not just look good.

Question 63

Do I need to know exactly what I want before the first chat?

Accepted Answer

No. The first chat involves no technical questions and no pressure. We help you figure out what you need and recommend the best approach from there.

Question 64

What if I already have a website?

Accepted Answer

We can improve, support, secure, or extend your existing site rather than rebuilding from scratch. We also handle website transfers if you are moving hosts.

Frequently Asked Questions

General

Getting Started

Pricing & Payments

Website Design

App Development

E-commerce, Shopify & WordPress

SEO, GEO & Marketing

Paid Ads & Video

WhatsApp & AI Chatbots

AI, Integrations & Data

CRM & Sales Systems

Configurator & Consulting

Hosting, Domains & Email

Security, Speed & Maintenance

Still Have Questions?